Most orders that we get before 9AM (Monday-Friday) will go out the same day, but it depends when the carrier picks up, and that changes day-to-day. Because we check orders often and ship as quickly as possible, if you need to change an order, please call us as soon as possible, because once it's shipped, we will need to charge you for the extra shipment.
If you place an order, and want to add an item after you have submitted it, please place a second order, and make a note that you would like it combined with your previous order (make a note of the previous order number too!). As long as we aren't in the process of processing orders when you place your orders, we will see your two orders, and combine the shipping, refunding you for the difference. We can't guarantee that we will be able to combine orders, but as long as they both come in before we process orders, we will combine them!
For most smaller items we recommend using the USPS Priority Mail option because not only is it the least expensive, it's also the fastest option. The main reasons to choose FedEx are if you are purchasing a larger item or more items, in which case FedEx is usually cheaper, or if you need a signature on delivery, which FedEx requires. Do you live in a place where packages left on the doorstep tend to get stolen? Then you'll want to require a signature on delivery.
Note about USPS Priority shipping:
In general, USPS Priority is the fastest, least expensive shipping method, but due to limited tracking and minimal/ non-existent insurance, we don't recommend it for higher value items. Use FedEx when possible to ensure recourse for lost or damaged packages as well as for more accurate tracking information.
For oversized items such as framesets, wheels, and complete bikes, shipping gets much more expensive and FedEx is the only option. If your order combines a frameset and small parts, the shipping calculations can get thrown-off. Because of this, if you get a crazy shipping quote during checkout, please give us a call so we can sort it out. Unless you're paying with paypal, it takes a few days for us to refund you for overpayment, so it's usually quicker to just call before you place the order.
If you can't put your order in online, please call us at (541) 535-2034 or email us, and we'll get your order moving. Please note that international shipping is expensive, so be prepared for a large shipping charge! If you are outside of the US, we encourage you to check the dealers page to see if there's a Jones dealer near you. Prices vary depending on the country you are in, but often, after taxes and duties, they end being very similar to what you would pay by ordering online. Note also that for some countries, the shipping calculator does not work well, and shipping can end up being significantly more than quoted. In those cases, we cannot absorb that cost, and will contact you to arrange payment. If you order online you are responsible for any taxes and duties in addition to shipping.
--A note about shipping to South Africa:
We have had a lot of interest from South African riders, and unfortunately shipping to S.A. has been very tricky. FedEx is very expensive, but Postal is very unreliable—often taking up to 6 months to arrive—and usually requiring us to start an investigation on the USPS's part to try to find the package. For this reason, if you live is South Africa, please contact us to let us know what you would like to order, and where (full address) you would like it shipped. We will search for the least expensive option that comes with good tracking and insurance.
We try to be as accomodating as possible with returns, and will usually try to help you work out any problems you're having, so you don't have to return the item at all, but we also understand that sometimes you just get the wrong product, or change your mind. That's ok too. We accept returns on new, unused, unistalled parts in new, sellable-as-new condition, with all tags attached for a period of 60 days. If after 60 days you still have something to return, get in touch with us, and we might be able to offer you store credit, but we think 60 days is pretty generous, and should be plenty of time to make a decision! Please call us at (541) 535-2034 or email us before returning an item so that we can give you an RA number. You are responsible for return shipping, and we will credit you the price of the item, but not the cost of the shipping to you. If the item is damaged, used, or otherwise in less-than-new condition, we cannot accept it as a return, and will not offer a refund, and you will have the option of paying return shipping to get it back to you. If you get a handlebar, install it, try to install your controls (scratching the bar in the process), only to realize that you will need to replace your cables and housing, you can't return the bar.
Blemished or defective items:
If you receive an item that's blemished, please let us know right away! We try our best to make sure everything that leaves our doors is perfect, but in case something isn't, please let us know as soon as you get it!
If you have any questions that this summary doesn't answer, please don't hesitate to email us or call us at (541) 535-2034!